SOC 2 · P - Privacy
SOC 2 P8.1: P8.1 Inquiries, complaints, disputes and compliance monitoring
SOC 2 P8.1 covers P8.1 Inquiries, complaints, disputes and compliance monitoring. The held text names 4 evidence records for it, the first being Privacy contact details published. The common gap an assessor flags is Complaints handled with no record of resolution.
A process receives, handles, resolves and reports back on questions, complaints and disputes raised by individuals and others, compliance is monitored periodically, and corrections for identified deficiencies are made promptly. Points of focus: data subjects know how to contact the organisation; a process addresses inquiries, complaints and disputes; each complaint's resolution is documented and communicated; compliance with privacy objectives is reviewed, documented and reported to management with remediation plans for problems; instances of non-compliance are documented, reported and corrected or disciplined promptly; and ongoing monitoring checks the how well controls protecting personal information are working.
What evidence supports P8.1?
- Privacy governancePrivacy contact details published
- Privacy governanceComplaint and dispute log with resolutions
- Privacy governancePrivacy compliance reviews reported to management
- Privacy governanceNon-compliance records and corrective actions
Where this requirement comes from
This is our own statement of SOC 2 P8.1, read from the copy we hold (issuer free complete copy) and stated in our words, not the standard verbatim. The framework as we hold it.
Common gaps an assessor flags
- Complaints handled with no record of resolution
- No periodic privacy compliance review
- Non-compliance found but not reported
How it maps to ISO 27001:2022
No reviewed link is held for this control.
A link is a topical overlap with a confidence and a reason. It does not establish that meeting one requirement satisfies the other, and it is not certification.